Barsa's Full Service Approach

The Barsa Approach to Customer Service

The right business application can make a huge difference in a company’s ability to cut costs, improve productivity, increase revenue, manage employees and better serve their customers. Barsa employs a full-service approach for the implementation and continued support of the business applications we recommend to best resolve a company’s challenges. These services include:

• Needs Assessment
• Product Selection
• Implementation
• Training
• Configuration
• Post Implementation Support
• Hardware and Infrastructure Support

Barsa’s commitment is to help identify and recommend the best application to address individual company’s business issues. Additionally, we configure these solutions to fit existing system configurations or design a more appropriate system if necessary. Our engagements are designed to instill confidence in Barsa as a service provider and confidence in your staff knowing they have the best solution on the market to meet their challenges. Our post implementation support ensures that once the application is up and running, it stays that way. Barsa will even go as far as recommending a competitor’s product should this genuinely benefit your company the most.

Needs Assessment

Every Barsa engagement starts with a thorough needs assessment. Our extensive evaluation checklist helps us better understand and evaluate the business. It is imperative we understand a company’s business, their mission and corporate goals as well as current business system challenges, which include current software and hardware systems, current levels of infrastructure, budgets, timelines and any technical support issues. From this input, we gain a level of insight required to recommend the right software and/or hardware system to overcome these challenges.

When assessing hardware options, our initial tool is the Barsa Hardware Evaluation Questionnaire.

Product Selection

As a Value Added Reseller for the finest products on the market, Barsa offers an extensive array of solutions in these areas:

• Accounting, Distribution, Manufacturing and Project Accounting
• Customer Relationship Management (CRM)
• IT Management and Office Automation Applications

These product and service offerings include both software and hardware applications, each may be purchased individually or as part of an integrated Barsa solution. Whether in accounting, CRM or IT, our certified professionals work closely with your team to identify the right products to match your company’s specific needs.

Because Barsa offers such a diverse array of software and hardware applications, [for a full listing of our product offerings, click here] we never have to match a company’s requirements to one particular product or Barsa solution. In fact, if Barsa cannot match these requirements to a software solution we provide, we will recommend a competitor’s product. At Barsa, our primary goal is solving business challenges with the most cost-effective solutions.

Implementation

We recognize that a successful implementation begins long before we actually install a new software or hardware application. A successful implementation also continues after we have completed the initial installation. Every client receives a detailed implementation plan that:

• Identifies project goals
• Lists key implementation steps with dates for completion and milestones
• Identifies any and all necessary training components
• Identifies all primary contacts within Barsa should questions arise
• Outlines recommended changes to existing configurations that will enhance the implementation

At Barsa, we do not consider the implementation complete until our applications are up and running to the client’s complete satisfaction.

Training

No product implementation can succeed without proper training. For that reason, Barsa provides complete training with every application we support. We offer a combination of customized training routines including:

• On-Site Support
• BarsaConnect — Remote Access Support
• Regularly Scheduled Webinars
• Regularly Scheduled Classroom Seminars
• Monthly User Group Meetings
• Sage MAS 90 and Sage MAS 200 Videotape Training

Our implementation specialists are fully certified by the product manufacturers and have years of hands-on experience using each product in an actual work environment. We are committed to making sure that companies have the ability to use each Barsa-installed application with confidence and ease.

For a full listing of our training events, please visit the Events page.

Our extensive Sage MAS 90 and Sage MAS 200 video training classes are designed to supplement initial training. These professionally produced training videos are a valuable resource to new users and serve as a valuable refresher to existing Sage MAS 90 and Sage MAS 200 users. Carol Martin, of Barsa, who appears as the trainer on these videos, has been an authorized Sage MAS 90 and Sage MAS 200 reseller and Master Developer since 1992. Her user-friendly pointers, gained in training hundreds of Sage MAS 90 and Sage MAS 200 users, is conveyed in a casual, relaxed style that puts new users at ease and encourages more experienced users to expand their use of the programs even further.

Available Sets Include:

• Core Module Set (G/L, A/R, A/P, P/R)
• Distribution Module Set (S/O, P/O, I/M) — Includes ALE (Advanced Lookup Engine)
• Manufacturing Module Set (B/M, W/O, MRP)
• Library Master (Includes ALE and EIS)

Call Barsa at 858.244.5041 to order your Sage MAS 90 and Sage MAS 200 training videotapes. Tapes are also sold individually.

Configuration

Selecting the right application is only part of the equation. Equally important is making sure that application works within existing configurations or Barsa will design an appropriate configuration. At Barsa, we have experienced and certified consultants that have performed countless implementations of various applications on a wide variety of IT platforms. By using our detailed needs assessment evaluation we identify and define requirements and work diligently to formulate cost-effective recommendations. Our proven methodology has enabled us to keep projects on schedule, involved parties up-to-date with project status, identify changes to the original engagement in a timely manner and adhere to strict budget guidelines.

Post Implementation Support

At Barsa we consider this to be a differentiator. Where other companies may not meet expectations, Barsa exceeds expectations. Barsa’s post implementation support guarantees our applications remain operational and removes the threat of any hidden costs after a successful initial implementation. All Barsa clients are offered a variety of post implementation support plans, which include:

• On-Site Support
• Telephone Support Directly From the Publisher
• Telephone Support Directly From the Barsa
  (Sage MAS 90 and Sage MAS 200 only) *
• BarsaConnect **
• Regularly Scheduled Sessions with an Account Manager
• Regularly Scheduled On-Site Visits From a Barsa Team Member

* Sage MAS 90 and Sage MAS 200 Support Services

Barsa’s well-trained in-house technical support staff offers support services for the Sage MAS 90, Sage MAS 200 and Sage MAS 200 SQL product lines, as well as Crystal Reports and FRx Reporting. These professional services are available to Barsa customers and non-Barsa customers. A non-Barsa customer is any company that does not reference Barsa as the Reseller of Record with Sage Software:

Our Support Services include:

• Telephone Support — 858.481.4462 then press 2 for support
• E-Mail Support — support@barsaco.com
• Fax Support — 858.792.1851
• Hours of Operation — Monday through Friday 8:00am to 5:00pm (PST)

** BarsaConnect

BarsaConnect is our powerful remote support services utility for all of the systems we support. This also provides Barsa with the ability to remotely train users on our solutions. Our clients get real-time support from the convenience of their desktop. Fully secure with encryption and authentication, clients can use BarsaConnect through a dial-up or high-speed Internet connection.

Hardware and Infrastructure Support

To ensure that companies receive maximum value from all products purchased through Barsa, we offer on-going hardware and infrastructure support to supplement existing IT staffs.